mvpv Privacy Policy

What information we collect

mvpv collects various types of information as needed to provide its services. This collection process is fully transparent and based on your consent. The different categories of information are described below:

1.1 Identity Information

mvpv collects the following information to create and manage your account:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (where identity verification is required)
• Residential address

1.2 Financial Information

mvpv collects deposit and withdrawal information to process transactions and prevent fraud. This includes transaction details for bKash, Nagad, Rocket, Upay, and bank transfers. Full bank account numbers or mobile wallet details are collected using secure encrypted methods and are not shared with any third party unnecessarily.

1.3 Technical Information

To keep the site secure and running smoothly, we automatically collect certain technical information:

• IP address and browser type
• Device model and operating system
• Session duration and page navigation data
• Cookies and similar tracking technologies

Purpose of information use

mvpv uses collected information only for specific, legitimate, and relevant purposes. We never use your information for unnecessary or unauthorized activities. The main purposes are listed below:

2.1 Service Delivery and Operations

• Opening accounts and verifying identity
• Processing deposit and withdrawal transactions
• Applying bonuses and promotional offers
• Keeping gaming history and account balance up to date

2.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Preventing multiple accounts or misuse
• Age verification (service for users aged 21+ only)
• Implementing responsible gaming policies

2.3 Customer Support

mvpv's support team is active 24/7. Your information is used to process customer support requests, resolve issues, and improve service quality.

2.4 Communication and Notifications

Important account-related notifications, security alerts, and service updates may be sent to your mobile number or email. If you do not want promotional communications, you can turn them off from your account settings.

Information storage and protection

mvpv places the highest importance on the security of your information. We maintain industry-standard technical and administrative measures to protect your information from unauthorized access, modification, disclosure, or destruction.

3.1 Encryption Technology

All data transmitted between your browser and our servers is protected by SSL (Secure Socket Layer) encryption. Financial information is secured with an additional layer of encryption.

3.2 Retention Period

Your information is retained only for as long as it is necessary to provide services, meet legal obligations, or resolve disputes. Even after an account is closed, certain information may need to be retained for a defined period for legal reasons.

3.3 Access Controls

Only those mvpv employees who require your information for their work can access it. All employees are bound by strict confidentiality agreements and receive regular security training.

Information sharing with third parties

mvpv never sells your personal information and does not transfer it to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

• Payment processing: Only the information necessary to complete transactions is shared with payment method providers such as bKash, Nagad, Rocket, Upay, and bank transfers.
• Technical service providers: Information may be shared under contract with trusted providers of server hosting, security, and analytics services; they are also bound to protect confidentiality.
• Legal obligations: Information may be provided in accordance with applicable law in response to a court order or a legitimate request from a government authority.
• Fraud prevention: Limited information may be shared with relevant parties to identify or investigate suspicious activity.

Except for the cases above, mvpv does not disclose your information to any advertisers, data brokers, or other third parties.

Cookies and tracking technologies

Cookies and similar technologies are used on the mvpv website. Cookies are small text files stored in your browser that improve the site's functionality.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and basic site operations. The site will not function properly without them.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection) and to provide a better experience on your next visit.

5.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the site are used most and where improvements can be made. This information never identifies you personally.

You can manage cookies through your browser settings, but disabling cookies may cause some site features to stop working.

Your rights and choices

mvpv believes you should have control over your own information. To that end, we ensure the following rights:

6.1 Right to Access Information

You can request details of the information held about you through mvpv support at any time. We will provide that information within a reasonable timeframe.

6.2 Right to Correct Information

If any information in your profile is incorrect, you can have it corrected. Correction of certain identity information may require additional verification.

6.3 Right to Delete Information

After closing your account, you may request deletion of your information. However, certain information may need to be retained for a defined period for legal reasons or to resolve ongoing disputes.

6.4 Opting Out of Promotional Communications

If you do not want to receive promotional emails or messages, you can turn them off using the "Unsubscribe" option in any message or from your account settings. Important account notifications cannot be turned off.

Protection of minors

mvpv's services are for persons aged 21 and above only. We do not intentionally collect any information from minors. Age verification is in place at the time of registration, and if any account is found to belong to a minor for any reason, it will be closed immediately and the related information will be deleted.

If you believe a minor has registered on mvpv, please notify our support team.

International transfer of information

mvpv's servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the receiving party maintains equivalent security measures and complies with the terms of this Privacy Policy.

International data transfers are carried out under contractual protections, which may include Standard Contractual Clauses.

Policy changes and updates

mvpv reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you by email or in-app notification. Continued use of services under the updated policy will be considered your agreement to the new terms.

The most recently effective policy will always be available on this page. We recommend that you review this page regularly.

Applicable law

This Privacy Policy is governed by applicable laws and regulations. Any dispute relating to the protection of your information will first be addressed through mvpv support. If the matter is not resolved, legal action may be taken under the applicable jurisdiction.